FAQ

Yes, we are experts in hardwood, and perform the full range of traditional wood services, including refinishing, polishing, waxing and oiling, and flooring repairs and restoration.

One key is the subfloor. Will the flooring be installed over a wood subfloor or a concrete surface? If it is going over a wood surface, then any nail or glue down type hardwood can be used. If the installation is over a concrete, then any laminate or engineered type flooring can be used.

We respect your home as much as you do. Before any wood service, we protect all doors, rooms and areas that aren’t to be sanded. We cover kitchen cabinets, appliances and fixtures to minimize dust. We also use state-of-the-art “dustless sanding” equipment. Even so, you need to know that dust is very fine and some will filter through nearly any barrier. We can’t prevent all of it, but we will use professional techniques to minimize it.

Your Flooring Consultant will be the guide to your specific installation. Every project is different, but typical installations require 500 square feet a day.

Proper care protects your flooring investment. We take no short cuts when laying, sanding and finishing your floor. We use a “three-coat finish” process. Each coat needs to be fully cured for 12-24 hours before another coat is applied. Some companies offer a “three-coat finish” in one day which may violate manufacturer’s guidelines for your floor.

Wood is a product of nature which will expand and contract depending on the relative humidity in the home. Stabilizing relative humidity throughout winter and summer is very important for hardwood flooring. When the humidity is high, the flooring will expand. When the humidity is low, the flooring will shrink. Air conditioners, humidifiers, and dehumidifiers are a must for moisture control

Yes, before we consider a job complete, we do a mandatory walkthrough with you to make sure you’re satisfied with our work. However, with our traditional wood services, walkthroughs aren’t done on the final day of the job. You’ll also get a follow up phone call from us to make sure that everything is as it should be. If problems arise after the job is done, we will be happy to return and address the issues.

Yes, we offer a warranty so you don’t have to worry. If you find something after the walkthrough you’re not happy with, just give us a call. All our work is backed by a one-year craftsmanship warranty.

Yes. We have all the appropriate forms of insurance for the kind of work we do. Currently, our general liability insurance covers up to one million dollars.

Sometimes the initial cost of hardwood and professional installation seems high. But hardwood flooring increases the appraisal value of your home. That’s why many experts consider hardwood flooring an investment. And, because hardwood flooring is so durable, properly maintained hardwood almost never needs to be replaced unless it becomes damaged.

With common sense and a modest amount of care, hardwood flooring will remain beautiful for years, even in homes with active families. See our maintenance guide for more details.

No. Wood is an excellent insulator. It keeps the cold out and the warmth in. You’ll even feel warmer looking at your wood floor.

With the broad selection of woods available, and today’s advanced finishing techniques, hardwood flooring is available in a wide variety of colors ranging from the softest whites to natural golden hues and custom colors.

No. Each piece of hardwood flooring is unique. Many people choose hardwood flooring because it has a lovely, natural appearance and each piece of hardwood is slightly different in grain and color.

If you have additional questions or want to find out more about what we do, please contact us.

These questions offer you just one way to learn about hardwood and laminate flooring. Explore the entire site to learn about types of wood floors and the ways to finishinstall, and maintain them. We’ll help you learn what you need to know and avoid costly mistakes.

While you’re here, we hope you’ll take a moment to find out more about TipTop Flooring and the professional flooring services that we deliver in the Greater Toronto Area (GTA). Also we provide Commercial Flooring. Discover how TipTop Flooring will help you get the most from your flooring investment.

If you have a question, we’ll be happy to answer it. When you’re ready to schedule a consultation, we’ll be ready to help.